Privacy Policy

Ding Concierge LLC ("Ding Concierge", "Ding", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, mobile applications, and related services (collectively, the "Services").

Information We Collect

We may collect information you provide directly to us, including your name, email address, phone number, mailing address, account information, profile information, service requests, payment and billing information, customer support communications, and any information you submit through forms, applications, surveys, onboarding processes, or other interactions with our Services.

We may also automatically collect certain information when you access or use our Services, including your IP address, device identifiers, browser type, operating system, mobile device information, usage data, diagnostic information, cookies, analytics data, and other information related to how you interact with our Services.

With your permission, we may collect precise or approximate location information to facilitate service requests, improve matching between customers and service providers, and enhance the user experience.

How We Use Information

We use information to provide, operate, maintain, and improve our Services; create and manage user accounts; match customers with service providers; process transactions and payments; communicate with users; provide customer support; personalize experiences; analyze usage trends; monitor platform performance; prevent fraud, abuse, and unauthorized activity; enforce our agreements and policies; and comply with legal obligations.

Communications

We may send account notifications, appointment updates, service-related communications, security alerts, operational messages, and other communications necessary to provide our Services. Where permitted by law, we may also send marketing communications. You may opt out of marketing communications at any time.

Cookies and Similar Technologies

We may use cookies, pixels, analytics technologies, and similar tools to understand how users interact with our Services, improve performance, measure effectiveness, personalize experiences, and support security and operational functions. You may control cookie settings through your browser settings, although certain features may not function properly if cookies are disabled.

Sharing of Information

We do not sell personal information. We may share information with trusted third-party service providers that help us operate our business, including providers of hosting, analytics, payment processing, communications, customer support, identity verification, and other operational services. We may also disclose information when required by law, to respond to legal process, to protect our rights or property, to investigate fraud or security incidents, or to protect the safety of our users or others.

In the event of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction.

Service Provider Information

Individuals and businesses applying to provide services through the Ding platform may be asked to provide additional information necessary for onboarding, verification, licensing review, insurance verification, payment processing, compliance, fraud prevention, and ongoing platform administration.

Data Retention

We retain personal information for as long as reasonably necessary to provide our Services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect the integrity of our platform. Retention periods may vary depending on the nature of the information and applicable legal requirements.

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, update, delete, or request portability of your information, as well as the right to object to or restrict certain processing activities. Where consent serves as the legal basis for processing, you may withdraw consent at any time.

You may also request deletion of your account and personal information. We may retain certain information as required by law, for fraud prevention, dispute resolution, security purposes, or other legitimate business purposes.

Children's Privacy

Our Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete such information.

International Data Transfers

Your information may be processed and stored in countries other than your country of residence. By using our Services, you understand that information may be transferred to and processed in jurisdictions that may have different privacy laws than those in your home jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page and will become effective upon posting. Your continued use of the Services after any changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to request account deletion, please contact: customercare@dingconcierge.com.